Greetings for the day!!
Communication is the most important features of human being,It's the ability which has distinguished humans from other animals on the earth. There are 3 levels of understanding :
Relationship →Information →Action
Rapport belongs to the first stage which is the relationship.
The first task of any conversation whether it’s a simple chit-chat with a new acquaintance or a counseling session,building rapport is the most important .
Dictionary meaning of the word rapport is :a close harmonious relationship in which there is a common understanding.
It’s a sense when we feel another person is liking us.Its a kind of vibe or pattern matching process.Often we do this matching without words like matching body movements,eye contacts ,facial expression,tone of voice.
So rapport can me made by:
Verbal behavior
Vocal behavior
Physical behavior
In counseling session building rapport must begin with giving physical sings of being welcoming,relaxed and open.
The vocal tone can be the second factor in establishing rapport .We can modulate pitch ,pace,volume when speaking.
Example:
It’s a warm day is not it?
Did you find your way here all right?
Transport okey?
By the time we are both seated ,we would agree several times.The key is to find the common ground.It will give impression of – we are allies not adversaries. A little conscious effort can make huge difference to its out come.
The things we should not do :
Talking about my self
Asking the other person a direct question about them selves.
Until next time….
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